Can calls via a video relay service (VRS) come into the PSAP on regular lines?

Calls via a video relay service (VRS) typically require specialized lines to ensure that video communication can be effectively transmitted to and from the public safety answering point (PSAP). This is because VRS connects individuals who are deaf or hard of hearing with hearing individuals via a sign language interpreter through video capabilities. Regular telephone lines may not have the bandwidth or support the technology necessary for video connections, which are crucial for effective communication in these scenarios.

Specialized lines are equipped to handle the data and transmission needs of video calls, allowing for clearer communication with interpreters who relay the messages between parties. Therefore, it is essential that PSAPs utilize these specially designated lines to accommodate VRS calls properly.