What is a defined method of listening that includes both verbal and nonverbal interactions?

Active listening is a defined method of listening that incorporates both verbal and nonverbal interactions. This approach goes beyond simply hearing the words being spoken; it involves fully engaging with the speaker to ensure comprehension and empathy. Active listening includes providing feedback through affirmations, appropriate responses, and maintaining eye contact, which demonstrates attentiveness.

By using verbal cues like summarizing or paraphrasing what the speaker has said, a listener can confirm understanding and encourage further communication. Nonverbal cues, such as nodding or expressing emotions through facial expressions, also play a crucial role, as they help convey interest and involvement in the conversation.

This comprehensive approach not only enhances communication but also builds trust and rapport between the listener and the speaker, making it particularly valuable in contexts such as public safety telecommunication, where clear and effective communication is essential.