What is the acronym for the primary method of crisis intervention over the phone?

The acronym CISM, which stands for Critical Incident Stress Management, is the primary method of crisis intervention over the phone. CISM is specifically designed to address the psychological and emotional needs of individuals involved in traumatic incidents. It provides structured support and helps to mitigate stress and emotional fallout following critical incidents, making it particularly relevant for telecommunicators who deal with callers experiencing crises.

CISM typically involves a range of interventions, including pre-incident education, crisis intervention services, and post-incident support. This structured approach is crucial in helping individuals process their experiences and begin to cope with the aftermath of traumatic events.

Other options, while important in their own contexts, do not specifically address crisis intervention over the phone. PTSD relates to the longer-term effects of trauma on individuals, EMT focuses on physical emergency care, and CPR is a life-saving technique used in cardiac emergencies.