What is the first step when receiving a 911 call?

The first step when receiving a 911 call involves promptly answering the call and identifying the type of assistance needed. This is crucial because effective communication during an emergency can make a significant difference in the outcome. By answering the call promptly, the telecommunicator demonstrates attentiveness and readiness to assist, which can help to reassure a panicked caller.

Identifying the type of assistance needed is equally important as it allows the telecommunicator to dispatch the appropriate emergency services—be it police, fire, or medical assistance—without unnecessary delays. This initial assessment sets the tone for the remainder of the call, facilitating a more efficient response and ensuring that responders are adequately prepared for the situation at hand.

The other options do not prioritize the urgency and critical nature of the emergency. Merely gathering personal information or asking for a location without first establishing the nature of the assistance needed may lead to delays in response. Additionally, placing the call on hold would be contrary to the urgent nature of emergency calls, as it could increase the caller's distress and potentially jeopardize their safety.