What is the term for persistently requesting the same information from a caller without altering the words?

The correct term for persistently requesting the same information from a caller without altering the words is often related to techniques used in communication, particularly during high-stress situations. When addressing callers who may be distressed or hysterical, maintaining a consistent approach in wording can help reassure them and provide clarity in communication. This strategy enables the telecommunicator to gather essential information while also helping to ground the caller.

While other terms like "Repetitive Inquiry" may describe the act of repeating questions, they do not capture the context in which this technique is applied, especially with callers in emotional turmoil. Techniques for handling hysterical callers are specifically designed to stabilize the conversation and ensure accurate information is gathered despite the chaos of the situation. Therefore, this option correctly encapsulates the practice of using a steady voice and repeated inquiries to manage the conversation effectively.