What skill involves summarizing or restating what the speaker has said to ensure clarity?

The skill that involves summarizing or restating what the speaker has said to ensure clarity is reflective listening. This technique allows the listener to confirm their understanding of what the speaker has conveyed. By reflecting the content back to the speaker, it demonstrates attentiveness and validates their message, enabling a clearer, more effective communication exchange.

Reflective listening goes beyond simple acknowledgment; it encourages the speaker to express themselves more fully and reassures them that their thoughts and feelings have been heard accurately. This is particularly important in high-pressure situations, such as public safety communications, where misunderstandings can have serious consequences.

While other skills like paraphrasing and active listening also contribute to effective communication, reflective listening specifically encapsulates the action of restating and confirming understanding, which is crucial for clarity in conversations.