Which approach should be avoided when dealing with emergency calls?

When dealing with emergency calls, making personal judgments about the caller should be avoided. This approach can lead to bias and a breakdown of communication, making it difficult to assess the situation accurately. Responding without judgment ensures that the telecommunicator remains focused on obtaining critical information and assisting effectively, as each emergency is unique and requires a tailored response based on the facts rather than preconceived notions about the caller.

In emergency situations, the priority is to provide support and gather essential information needed for responders, which allows for a timely and effective response. Maintaining a calm demeanor is crucial, as it helps to reassure the caller and fosters a sense of trust and clarity during chaotic incidents. Following standard operating procedures is equally important, as it ensures a consistent and effective response to emergencies, thus promoting safety for both the caller and the responders.