Which of the following methods is NOT one of the four basic operational methods for call routing?

The correct method that is NOT one of the four basic operational methods for call routing is call hold. Call hold refers to the practice of placing a caller on hold during a conversation, typically used to manage calls but does not serve as a method of routing calls to the appropriate destination or service.

In contrast, direct dispatch, call transfer, and call referral are active methods used in call routing.

• Direct dispatch involves sending a unit to respond to a call without additional steps, which ensures a rapid response.

• Call transfer allows a telecommunicator to pass a call to another department or agency that is more suited to handle the specific nature of the call, ensuring that the caller receives the most appropriate assistance.

• Call referral entails directing a caller to another source of help or information, often utilized when the original agency cannot provide the necessary support.

These methods are integral to efficient and effective emergency response systems, ensuring that calls are handled appropriately to meet the needs of the caller.