Why is documentation important after a call is concluded?

Documentation after a call is crucial because it establishes a reliable record of all actions taken and the information exchanged during the incident. This comprehensive record serves various important functions, such as ensuring accountability, facilitating the review of the incident, and providing a factual basis for any actions that were taken during the call. A well-documented account can be vital in investigations, legal proceedings, and for assessing the quality of the response. Additionally, it aids in maintaining continuity of service and can be referenced for any follow-up actions that may be necessary. Having detailed documentation helps ensure that all relevant details are captured accurately, which is essential in a public safety context.